Returns & Exchanges

At Mountain Culture Beer Co, we want you to enjoy every drop of our brew; however, due to the perishable nature of our products, we can only offer returns or replacements for items that are damaged, faulty, or incorrectly shipped. Please inspect your delivery immediately and contact us within 48 hours of receipt if there is an issue with your order.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the damaged packaging, the faulty product, or the incorrect items received to help us process your claim quickly.

• 2.
  Contact Support

  Email our customer service team at orders@mountainculture.com.au with your order number, photos, and a brief explanation of the problem.

• 3.
  Assessment and Approval

  Our team will review your request within 2 business days and provide instructions for returning items or confirm if a replacement is being dispatched.

• 4.
  Refund or Replacement

  Once approved, we will either ship a fresh batch of beer to you at no extra cost or issue a full refund to your original payment method.